FREQUENTLY ASKED QUESTIONS

1.WHAT SHOULD I DO IF I WANT TO FILE A CONSUMER COMPLAINT AND USE CAC MEDIATION ASSISTANCE?

You should contact CAC by telephone for immediate advice and information and a complaint form will be sent to you. You can print out a Consumer Complaint Form from this web site and send it to our office by fax, mail, e-mail, or you can complete the form online. Be sure to include copies of the relevant documents needed to evaluate your complaint and begin the mediation process.

2.WHAT ARE SOME OF THE OTHER WAYS CAC ASSISTS RESIDENTS OF OUR AREA?

CAC provides written information on consumer rights on the following issues and can provide speakers on these and other topics for community groups:

3.DOES CAC WORK WITH OTHER AGENCIES IN ITS EFFORTS ON BEHALF OF CONSUMERS? 

CAC works closely with other consumer organizations throughout Massachusetts and The United States. CAC is a member of the United Way and works with credit, housing, councils on aging, and law enforcement agencies. CAC is a member of the Massachusetts Consumers’ Coalition, a network of local, state, and federal agencies focused on consumer protection services and issues. CAC is a member of NACAA, the National Association of Consumer Agency Administrators. This organization is involved in both federal legislative efforts and partnerships with other consumer agencies or corporate partners in the development of consumer education materials and programs with a national scope to them.

4.WHAT ARE MY OPTIONS IF THE RESPONDENT WILL NOT COOPERATE AND MEDIATE MY CASE OR IF I DO NOT AGREE WITH THEIR FINAL OFFER?

If CAC mediation efforts are not successful your mediator will advise you of other options which you may choose to pursue. These options may include the filing of your case in the court system.