OFFICE HOURS MONDAY - FRIDAY 9 AM - 3 PM 

Consumer Assistance Council (CAC), is a non-profit volunteer organization that serves to educate & assist consumers in trying to resolve complaints with merchants. An experienced volunteer mediator will mediate your complaint through an informal process in an effort to reach a mutually agreeable settlement. CAC is NOT A LEGAL ASSISTANCE AGENCY & CAN NOT PROVIDE LEGAL ADVICE OR REPRESENTATION. WE DO NOT HAVE ENFORCEMENT POWERS.

DOWN LOAD AN OFFICIAL COMPLAINT FORM

COMPLAINT PROCESS - HOW WE WORK

When your completed Complaint Form is received, it will be assigned to a volunteer mediator who will handle your complaint. A letter will be sent to the business requesting that they respond within 14 days. If a reply is not received, the volunteer mediator will attempt additional follow up.

You will receive a letter from us indicating your CASE NUMBER, (please keep this case number for future reference when you contact the office) and noting the name of your volunteer mediator and the day he/she volunteers, should you need to speak with them. Please keep your Volunteer Mediator informed of any new developments in your case.

Please note that the names of all parties are submitted to the Attorney General's Office so that agency may effectively monitor any emerging patterns relative to your complaint. The Attorney General may then be in a position to intervene in those cases that affect a larger segment of the population.

If you have questions concerning the specific application or interpretation of the law, you should consult a private attorney. If you do not have an attorney you can call the following Bar Association for your area:

If you cannot afford an attorney you may be eligible for assistance through your local Legal Services Office. Thank you for bringing this matter to our attention. We hope we can provide assistance to you.

Click here to obtain the Complaint Form